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Every online business has a clear objective and that is to increase its profitability more and more.

Workflows provide a huge advantage to your company, helping you accomplish all your projects.

Social media and customer service, are they related? Of course, they are! And in this article, we are going to give you some guidelines to succeed using both.

Have you ever wondered what your customers want? Beyond the purchase of a specific product or service, customers are looking for a solution.

Analytics are key to your business success, but what are analytics exactly and most important: do you understand it?

Phishing scams are still among the most prolific cybercrime.

In today's article we present you Sandbox a new tool where you can make changes in the configuration of your Freshservice account.

Tracking metrics are key for an effective service management in any company.

Today’s companies are in the need of providing everything that can improve their customers experience and their employees work.

Cryptographic systems are currently divided into two fields: symmetric and asymmetric encryption. Both types of encryption work in different ways.

Bringing teams together through integration is the common goal of every collaboration app.

Cloud security is a pressing challenge for many organizations.