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Many IT leaders feel trapped in an endless cycle of tickets and requests that consume time and resources. Freshservice breaks that cycle, with service management software that not only addresses these challenges, but anticipates and resolves them before they escalate.
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Free your team from the monotony of repetitive tasks and give them the time and energy they need to innovate and focus on the most critical tasks.
Integrate Freshservice with multiple software tools and connect every aspect of your business to maximize employee productivity and communication.
Offer your users knowledge bases and intelligent chatbots to help them solve their questions and manage their requests, without the need to contact a technician.
Let your team focus on the strategic decisions that drive growth, while the AI in this service management software takes care of automating time and energy consuming processes.
Automate ticket assignment and allow your team to focus on critical cases, keeping everything under control with an intelligent service management software.
Efficiently handle the most critical issues.
Automate your technicians' workflow.
Interact with customers through multiple channels.
With Freshservice's intelligent tools, your team will be free of repetitive tasks and have time to focus on driving your business growth.
Delivers personalized responses based on the user's history.
Detect patterns and anomalies in data to resolve incidents.
Analyze tickets and automatically assign them to the best agent.
With Freshservice, every device is under your supervision, centralized in a single control panel, ready for you to make smart, proactive decisions.
Manage your assets with an unified view.
Centralize your IT infrastructure information.
Ensure that each asset completes its lifecycle, optimizing its use.
Comply with your service standards and make every interaction count, ensuring customers' satisfaction and boosting your service desk's efficiency.
Receive real-time notifications when an SLA is at risk.
Generate customized reports of your team's performance.
Monitor compliance with your SLAs with intuitive software.
From a services catalog to AI-powered chatbots, your customers will have everything they need to feel attended and satisfied.
Use AI to analyze your customers' behavior.
Let your customers solve their questions on their own.
Design a knowledge base that is easy to navigate for all users.
Freshservice gives you confidence in knowing that every change is backed by a comprehensive risk analysis to ensure your success.
Defines and automates the steps to execute a change.
Evaluates potential risks before making changes, to work safely.
Design personalized processes for a smooth implementation.
With Freshservice's mobile app, your technicians carry the power of service management software in the palm of their hand.
Know the status of tickets in real time.
Approve requests and make key decisions at any time.
Receive alerts about new tickets, updates, or changes.
Transform IT from cost center to value creator with a powerful unified platform, time-saving automation, and fluid collaboration—enhanced with AI.
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