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This AI-powered platform helps you deliver proactive service to your customers, ensuring accurate and fast assistance. Manage all communications from a single location and effortlessly scale as your business grows.
With advanced self-service options and AI-driven metrics, Freshdesk adapts to your business's changing dynamics, optimizing decision-making.
It’s easy to deliver exceptional customer experiences with Freshdesk, thanks to advanced ticketing, automation, and built-in AI. Better, faster service has arrived.
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Handle email, calls, chat, WhatsApp, website, and social networks in a single interface.
Monitor and identify improvements in your help desk using real-time data.
Provides instant and accurate responses to quickly resolve your customers' inquiries.
iOS and Android app to answer tickets on the go.
With Freshdesk Help Desk you organize, classify and assign tickets easily and efficiently.
Manage support requests from one place.
Manage your SLAs and set deadlines for ticket resolution according to schedules or categories.
Automate repetitive actions on tickets with a single click.
Boost productivity and efficiency with generative AI that assists agents at every step.
Notify customers and agents about changes to their tickets.
Assigns tickets to agents/groups automatically based on specific keywords or properties.
Automations check all your tickets every hour to verify if they need an update or alert.
Improve your customers' experience by enabling them to help themselves.
Use chatbots to provide instant and accurate answers to customer questions.
Enables agents to turn ticket responses into knowledge base articles.
Create and manage forums, transforming critical community issues into tickets for needed attention.
Freshdesk Help Desk is fully customizable.
Customize the look and feel of your help desk portal.
Assign access and operation permissions according to agent roles and responsibilities.
Develop and integrate custom applications for unique business workflows.
Protect your company and platform with comprehensive network audits and features.
Freshdesk accounts include SSL certificates.
Configure IP whitelisting, limit access outside of work or create secure access for agents via VPN.
Enable Freshdesk login with other accounts via Single Sign-On (SSO) authentication.
Solve problems before they happen and optimize support operations with AI-powered proactive analytics.
Harness the power of generative AI to constantly analyze interactions, monitor quality and reduce Total Cost of Operation (TCO).
Schedule periodic delivery of pre-determined reports to your inbox.
Monitor agent performance and learn about their skills and strengths.
Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
Transform IT from cost center to value creator with a powerful unified platform, time-saving automation, and fluid collaboration—enhanced with AI.
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