Workflows provide a huge advantage to your company, helping you accomplish all your projects. As a visualization tool, they make possible equal access to information, enable clear communication, and help your teams work better together.

One thing is knowing your tasks to do, and a whole different thing is having a complete visualization of all the steps and progress as you do it.  

Sometimes we make the mistake of believing we have it all clear inside our heads. Just with a quick reading of the briefing or information and we are ready to go. But when we actually start working we realize that there are a lot of aspects we didn’t consider in the first place.

This ends up delaying our work because we have to start over, make more changes, check with our co-workers and more.

That’s why it is so important to include workflows in our daily routines.  

Through automation, workflows connect the different processes that occur within the same company, thus guaranteeing that everything works under the same established order, helping you meet all the objectives of your company in a more efficient way.

Some people love them, some people don't. The truth is that workflows really work and they are a great tool for every company. From your IT team, to your marketing, sales or customer support team. They can all use workflows to improve their results.

In the context of ITSM, the visualization provided by workflows plays a fundamental role in problem management. This management requires a typified and sustainable approach that facilitates collaboration between agents. Change management is another factor where the visualization of workflows is essential to keep the entire team informed when planning a new release.

The best tool for visualizing your workflows is Freshservice: A flawless, modern, efficient and cloud-based IT service management software. By using Freshservice for proactive problem management, you can reduce incidents of your Service Desk by up to 40%.

Incidents are handled in isolation, then linked to previous incidents and analyzed through the visual event program. All this allows you to minimize interruptions in the commercial activity of your company.

With Freshservice you can simplify the entire process of changes and new releases thanks to the documentation of versions and their test plans. Ensuring that all changes occur without causing problems for your customers or employees.

Visualizing your workflows will make everyone in your company know their exact role in every process or task; and not only their own role but everyone else who is involved.

This way integration between your different teams will come smoothly.

Integration is a key factor in your company’s success and workflows can help you with that.  

When you set an integrated environment from the start you’ll make things easier from everyone, even when people tend to resist it. Having the common belief that different teams don’t need to work together is a big mistake, with terrible consequences.  

Freshservice provides you with a service desk software that aligns IT with your business. You can install the user-friendly service catalog module to offer multiple services for different departments; so your employees can use the service desk to quickly place and receive requests for items and services.

Want to know more about integration between different teams? Check our article here.

Visualization

Visualization provides you with transparency, organization and prioritization. As we previously said, integration is key for your business success; but what happens when someone from marketing needs help from someone in sales, and the sales team member is very busy?

Thanks to visualization in workflows all your employees can know and understand what project or task they would be disrupting by demanding the other team to do it right away. This can help the overall organization of your company, plus setting the bases for a more friendly work environment.  

By knowing how much work is being done by who you can estimate the time that will take to finish a particular project. You can also see if the workload is even, or if you have some employees doing much less than others.  

With Freshservice Team Huddle all your employees will collaborate better by having the chance to discuss tickets with a simple @mention.

Mapping

The first step to finding breaks in a workflow is to visualize the process, by mapping it. Instead of having the regular “step by step” guidelines, mapping looks at the activities an organization performs to drive value. For any  IT organization, this can bring many benefits such as resolving an incident or delivering a service directly to an individual, like onboarding a new hire.

Thanks to mapping you can take the activities and document them visually, including the amount of time each activity takes. This way you can notice all the opportunities to improve a process.

Freshservice allows you to visualize your workflows

For a business, there’s a big value in visualizing processes because all the issues or improvements can be identified on time, delivering positive results. Normally noticing an incident and taking the necessary actions to resolve it can take over an hour of time. With the very demanding customers that we have these days, no company can take that long.

From planning to execution, with Freshservice you visualize your workflows in all its stages. Helping you prioritize, manage and control all your projects.

The full display of the status of your projects in real-time is one of the best features of Freshservice. Thanks to this you can easily view all the information you need in a single window, obtaining data such as the owner, the percentage of completion and the deadline date.

Monitor progress in great detail through the activity log that controls everything that happens in the project. If someone does not meet the deadlines, you will know immediately thanks to the monitoring indicator, which allows you to know what stage the project is in.

With Freshservice by your side, you can shorten the time of identifying and addressing a major incident. This way you will be saving money and preventing the loss of your customers. The quickest and easiest resolution for all your incidents, from tracking to prioritizing, and assigning tickets effortlessly. To the automation and optimization of processes.