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ServiceNow IT Service Management takes management discipline for designing interactive work, by taking the advantage of task automatization with IT services. This tool makes integrative work flow better, creates more collaborative teams and helps you to meet your goals faster.
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Replace email and spreadsheets with collaborative workspaces and automated business services.
Offer your customers a great service experience in every delivery and guarantee availability of services with the ability to analyse key metrics.
Create a modern work environment by placing a service‑oriented lens on the activities, tasks, and processes that make up day‑to‑day work life.
Enhance collaboration with task assignment, status updates, and file sharing on a single platform.
Makes sure that every order is assigned to the right person and to the right service by granting to intern and extern customers.
Inventory of tools.
Advanced dispatch to integrate recommendation, resources and planning and help to manage SLA.
Mobile apps and agents to check orders from issue to resolution.
Use a self-service portal that operates naturally to keep in one place service agreements, reports, legal documents, and legal knowledge base for compliance.
Cloud-based storefront.
Automatized and intuitive dashboard that helps to reduce response times for legal consults.
Application focused on resources and objectives.
Increases the flow of productivity with a system of configurable rules that makes easier to found & follow queries, that also generates helpful reports to measure the performance of your team.
Effectivity of tactical operations.
Productivity & cost control of operations.
Business continuity, without direct intervention of human capital.
As key driver to expose the enterprise to the world, this department must count on a solution as Marketing Service Management to properly carry on campaigns, websites, creative services, and publishing.
Configurable app based in the cloud.
Comprehensive dashboard that compiles and shows all the work assignments.
Monitoring of each task without traditional worksheets.
Bring AI, data, and workflows to every corner of your business with ServiceNow.
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