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Between scattered conversations and isolated systems, it's easy for tickets to become bottlenecks, causing a bad experience for your customers. Freshdesk Omni addresses this problem with omnichannel support software, where service channels converge, allowing you to automate your entire workflow.
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Deliver quality service 24/7, on your customers' favourite channels, with the help of bots, knowledge bases, and a unified view of all interactions.
With AI and automation on your side, repetitive tasks disappear, allowing your team to focus on solving the highest-priority tickets.
Bring channels, customer history, and ticket management together in one omnichannel support software, making it easy to personalize every interaction and make accurate decisions.
Freshdesk Omni's advanced ticket management ensures no incident goes unattended, while AI streamlines ticket assignments and maximizes collaboration between agents.
While intelligent chatbots take care of basic requests, your team focuses on solving complex problems quickly and efficiently.
Deliver instant responses to frequent requests, improving your customers' experience.
Analyze customer data to deliver personalized and effective recommendations.
Predict potential incidents and take proactive measures to avoid service interruptions.
Allow your customers to resolve their requests quickly, and without technical assistance, improving their experience and boosting their loyalty.
Offer your customers continuous assistance, even outside business hours.
Delegate repetitive queries to AI-enabled chatbots, allowing your technicians to focus on the most complex cases.
Enhance your corporate image with customizable omnichannel support software that adjusts to your customers' needs.
With Freshdesk Omni, every chat, social network, and email is one click away, ready to be managed with context and efficiency.
Deliver real-time support through the channels your customers prefer.
Get a complete history of every customer and deliver personalized, relevant responses on every interaction.
Allow your customers to switch channels without losing continuity in their conversations.
Visualize ticket volume, team performance, and SLA compliance in seconds with omnichannel support software that drives your business growth.
Monitor the evolution of your metrics and spot key trends to make informed decisions.
Generate automatic reports and analyze the performance of each agent, team, and communication channel.
Receive alerts when an SLA is about to expire to guarantee the quality of your services.
Summarize the key details of your tickets with AI, facilitating smooth collaboration among your team, even if they use external tools:.
Create threads within tickets to streamline the resolution of the most complex cases.
Link tickets to parallel conversations and connect with collaborators on other teams.
Keep a history of interactions and streamline the resolution of recurring issues.
Simplify processes without adding complexity, ensuring that your entire technology ecosystem works in harmony to deliver better service. Connect your e-commerce, collaboration, and support tools to automate your workflow.
Transform IT from cost center to value creator with a powerful unified platform, time-saving automation, and fluid collaboration—enhanced with AI.
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