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Extend your global reach without losing your local connection, offering consistent and personalized customer service in different regions from a single platform. Purchase local and international phone numbers in over 50 countries.
Book a free demoEnsure an agile and effective response to each customer, allowing a flexible and scalable operation adapted to the needs of your business.
Easily configure personalized voice messages.
Adjust your call center's hours of operation.
Distribute calls in an agile way using waiting queues efficiently.
Filter spam and unwanted calls from selected regions.
Share a phone number with multiple users and handle calls from any location.
This cloud-based call center allows you to effectively monitor and manage the communication experience with each customer, recognizing that each interaction is unique and must be tailored to the specific needs of the business.
Real-time dashboard.
Evaluate your team's effectiveness in real time during calls.
Intervene in calls to ensure proper quality and direction.
Monitor and manage your call center service levels in the cloud.
Comply with regulations and use the data for training.
Amplify your call center performance with a wide range of tools that improve call management and collaboration between internal teams.
Access detailed information on each incoming call.
Monitor the call lifecycle.
Add agents to active calls to improve support and avoid transfers.
Allow customers to opt for a call-back instead of waiting in line.
Give your customers the option to connect directly to their desired agent.
Freshcaller integrates seamlessly into your company's technology ecosystem, facilitating seamless connections with the applications you already use.
It unifies all your tools, from CRM systems like Salesforce and Hubspot, to eCommerce platforms like Shopify and support and analytics solutions like Freshdesk, into a single, powerful call center solution.
Transform IT from cost center to value creator with a powerful unified platform, time-saving automation, and fluid collaboration—enhanced with AI.
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