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SSI Basic

The Solution Services Insurance - Basic (SSI Basic) gives you the best professional technical support from our team.

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The software services insurance that optimizes your experience

Our Solution Services Insurance - Basic (SSI Basic) is designed to give our customers total peace of mind after purchasing a software solution. It is focused on guaranteeing professional technical support, consulting, and customer care services related to the insured software.

Go beyond traditional support services

Conventional support service is very useful, however, it is solely oriented towards solving problems caused by tool failure.

Our SSI, on the other hand, is more like a VIP support service, since it contemplates many other types of scenarios in which the company might need help with software configuration or knowledge transfer.

SSI Basic is an exclusive GB Advisors' service that offers

SLA management

Creation of reports.

Knowledge transfer.

Software installation and updates.

Creation and modification of configurations.

Advisory and strategy in software usage.

Benefits of SSI Basic

Time saving

You don't need to spend valuable time dealing with complicated software configurations. We will guide you in adapting the tool to help you achieve your goals.

Cost reduction

Hiring an SSI Basic eliminates the need to hire a professional every time you need to reconfigure your tool, which increases your ROI and lowers your expenses.

Increased productivity

Through knowledge transfers, your team will be able to learn how to use the software efficiently, in a short time, thus increasing their productivity.

Transparency

Our SSI Basic includes Service Level Agreements that establish the scope and commitment of our team to respond to your requests.