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Choosing a help desk software can be a challenging task.

n a world where time is a challenge, companies must ensure to use a help desk software that meets users' expectations and simplifies the job of the IT team.

Selecting a system to manage your users' requests is the first step to improving the quality of your technical service.

All IT companies today have one thing in common: for all of them, the competition is fierce, so they have to constantly monitor their help desk metrics.

It's no secret that IT problems can negatively impact a company's productivit.

AT&T Cybersecurity recently announced the winners of its 2022 Partner of the Year Awards.

In recent months, there has been a lot of talk about the importance of coordinating digital processes with IT assets to optimize business resources.

2022 is already here! And in this year, companies must compete in a complex market, which forces them to constantly reinvent themselves.

No matter the industry you work in or the expertise of your employees, fostering collaboration between teams (such as sales and marketing) in an organization is no easy task.

With the arrival of new technologies and cloud services, service desk software have become a very important ally.

According to McKinsey & Company, experts in business research and publishing, approximately 70% of purchasing decisions are based on how customers feel they are treated.

A CRM is a very versatile and useful tool for today's businesses that want to face global challenges more easily.