Blog

Discover how integrating Freshdesk with popular CRM platforms fosters seamless collaboration between your support and sales teams. This post will provide step-by-step integration guides, use cases, and the impact on overall customer experience.

Learn how integrating IT Operations Management tools with customer support workflows can optimize service delivery, reduce incident resolution time, and enhance user satisfaction. Step-by-step examples will show how ServiceNow and Freshservice users can align ITOM with support processes for maximum efficiency.

Explore how artificial intelligence and machine learning are transforming ITSM automation on platforms like Freshservice.

Discover step-by-step strategies for setting up an effective project portfolio management (PPM) framework using monday.com. This post will explore customizable templates, prioritization techniques, and integration tips to help organizations better oversee multiple projects and align them with business objectives.

This post explores how IT teams can use ServiceNow’s automated compliance features to simplify IT audits, reduce errors, and ensure continuous adherence to regulatory standards. Avoiding manual paperwork and leveraging out-of-the-box reporting can save time and mitigate compliance risks for businesses of all sizes.

Learn how automating routine employee lifecycle processes through Freshservice can reduce manual workload and boost HR-IT collaboration.

Discover game-changing monday.com automations that can save your team time, reduce manual work, and minimize errors. This post will walk you through practical automations for project tracking, approvals, reminders, and more, all tailored to help business professionals maximize productivity.

Explore the latest AI features in Freshdesk and learn how automation can help your support team resolve customer queries more efficiently. This post will offer practical tips, workflow examples, and insights on measurable benefits for helpdesk operations.

Unpack the essential steps to build an effective IT Operations Management (ITOM) strategy that enables agility, uptime, and cost optimization. Understand key features, process automations, and frameworks in ServiceNow and Freshservice, and see how they support IT operational excellence.

Dive into the latest advancements in artificial intelligence for ITSM, including AI-powered ticket routing, chatbots, and analytics. See how platforms like Freshservice are leveraging AI to reduce workload and improve user satisfaction.

Master the art of onboarding with monday.com by designing workflows that reduce bottlenecks and ensure consistency across new hires or client onboarding. This guide will provide templates, automation tips, and checklists to ensure a smooth start for every stakeholder.

A reliable CMDB forms the backbone of ITSM. This blog discusses essential best practices for ensuring CMDB data accuracy, effective discovery, and comprehensive service mapping within ServiceNow. It also provides actionable tips for avoiding common pitfalls and aligning CMDB strategy with business goals.