Help desk teams face the challenge of navigating a complex and constantly evolving digital environment. To succeed in this journey, it is crucial to have flexible remote access software that […]
BeyondTrust vs. GoTo: Which is the best remote access software?
Customer service process: What is it and why does your company need it?
Does your company have a customer service process? If the answer is no, you need to learn more about why you need this here.
Collaborative work: Learn tips to overcome its challenges
Whether at work or in our personal lives, collaborative work is often hard to achieve. We can have high hopes for what we can accomplish collectively, but more often than […]
5 IT problems affecting businesses and how to solve them
Today, technology is a fundamental part of any company’s operations. Therefore, addressing IT issues promptly is crucial to ensure operational continuity, maintain competitiveness in the marketplace, and protect the integrity […]
5 steps to succeed SLAs compliance in Project Management
Discover why counting on the right IT operation management software adds value to your company's productivity and efficiency in SLAs compliance.
A practical guide for a successful digital transformation
In the last decade, the business world has seen the birth of a new universe of digital applications and solutions. Although each of these tools works differently, they all have […]
Transform your ticket management with the help of AI
Imagine you are looking at your monitor and you begin watching as your ticket tray grows rapidly. Each request represents an anxious voice seeking help or an urgent task demanding […]
Learn how monday.com improves your work management
Imagine navigating a sea of to-dos, looming deadlines, and poor collaboration. In this scenario, monday.com appears as a beacon of efficiency, transforming chaos into clarity with its intuitive work management […]
Digitizing Processes: Identification, Analysis and Decision-Making
In our latest video, “Digital Transformation: A Guide to Identifying and Evaluating Processes to Digitize”, we broke down this complex task into a clear and manageable process. Here, we take […]
Digitization of ITSM processes: A Practical Guide
In the fast-paced world of technology, the digitization of ITSM processes is a priority. But how do you know when and how to digitize? In our latest video: “Digital transformation: […]
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