In the last decade, the business world has seen the birth of a new universe of digital applications and solutions. Although each of these tools works differently, they all have […]
A practical guide for a successful digital transformation
Advantages of adopting an ITIL service desk on Cloud
Adopting an ITIL based Service Desk on Cloud. ITIL is the best known framework for IT operations and service management Best Practices
How to create a successful digital transformation strategy
In today’s marketplace, standing still is the fastest way to go backward. As technology continues to advance, companies must adapt and evolve to stay relevant. This is where the power […]
How to accomplish a Customer Service Culture
Customer service culture is the strategy that will align all the parts of your company for a better functioning. Know more about this here!
Business Continuity Plan: Are you prepared to face a crisis?
Discover in our basic guide the keys to creating a business continuity plan. Ensure the resilience and continuity of your company!
Why team collaboration is vital for hybrid and remote work
Team collaboration is essential for both office work and remote work. Get to know why you need it for your company here.
4 things to avoid if you want to attract more leads
Are you having trouble attracting more leads? Don’t worry, you’re not alone. Most marketers and sales agents find it difficult to attract high-quality leads on a consistent basis. However, you […]
Increase employee loyalty with a service catalog
Do you have trouble keeping your employees happy? Don’t worry, you’re not alone. With the ever-changing professional marketplace, it’s a challenge for companies to maintain employee loyalty, and create a […]
5 benefits of a service desk in the manufacturing industry
Ensuring the efficient and correct production of products is essential to maintaining profitability in the manufacturing industry. For this reason, having a service desk can help achieve this goal by […]
Why you need Intelligent Automation in ITSM?
We know that by automating business processes, we can make great gains in productivity. Something most organizations are always looking to do. In practice, it means virtual agents take over […]
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