Managing a support team today goes far beyond responding to customer reports. A support team must respond to dozens of requests satisfactorily, regardless of the communication channel. However, doing these […]
How to improve your customer support in 5 steps with Vtiger
Learn about the benefits of automated customer service
Automation is one of the many advantages of technology that are now emerging for small and medium businesses. Because we know that every business these days is undergoing a major […]
These are the 4 different types of customer support you can provide for your customers
Did you know that there are different types of customer support? We usually think that customer support is limited to only one type, but in this article, we will name […]
Know how to succeed in social media customer service with these guidelines.
Social media and customer service, are they related? Of course, they are! And in this article, we are going to give you some guidelines to succeed using both. Customers have […]