Between ServiceNow and Appian, which is the best solution for your organization’s service management? Are considering implementing a software solution to improve service management in your organization? You have probably […]
ServiceNow vs. Appian: Which One is Better
Increasing productivity in healthcare with ITSM technology
One of the biggest challenges for the healthcare sector has been to stay ahead of the curve in two important areas: increasing productivity and keeping employees happy. However, technological advances […]
ITIL metrics: Choose the right ones to improve your service management
ITIL metrics are very useful tools to improve service management in your company. Discover in this post which are the most relevant.
VeriSM: Everything you need to know about this approach
In terms of technology, ITSM frameworks, and approaches, trends come and go. Although there are standards such as ITIL or COBIT that have managed to keep up to date for […]
5 essential qualities that your Service Management tool must have
Choosing the Service Management tool that best suits your business is not easy. Read on and get to know the essential qualities your software must have.
Service Management: increased process optimization, improved service delivery
Do you want to achieve faster and more efficient Service Delivery? Service Management can help. Read on and find out how.
Hackathons: How to implement them in the company?
Technology departments are full of challenges. On a daily basis, the teams of IT face unexpected problems, incidents, and requests that require an intelligent methodology to get out well at […]
4 tips to ease the Innovation Management in Customer Services
Customer Services is one of the areas that benefit the most from Innovation Management. Learn here 4 tips to make the best of innovation for your company.
Automated solutions for App development: Improving your Service Management
Discover here why using automated solution for app development is beneficial for improving your company's Service Management.
Why Mobile-first solutions are the new trend for Service Management
Whether you work in Service Management or other, it is important to incorporate mobile-first solutions to keep pace on new approaches for service delivery.
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