In terms of technology, ITSM frameworks, and approaches, trends come and go. Although there are standards such as ITIL or COBIT that have managed to keep up to date for […]
VeriSM: Everything you need to know about this approach
Self-service portal: Discover all the advantages of this tool
A self-service portal can make your customers happier and improve the performance of your support team. Read on and get to know all its advantages.
Service Management: increased process optimization, improved service delivery
Do you want to achieve faster and more efficient Service Delivery? Service Management can help. Read on and find out how.
Workflow optimization: How to improve process performance within your company?
Do you want your company to increase its productivity and improve its results? Then you need to optimize your workflow. Read on and find out how.
Incident Management : Why is it a critical process for your business?
Responding effectively to an unfavorable event is vital to ensuring business continuity. Learn more about Incident Management and its benefits.
IT Services Catalog: How to create a really efficient one?
Excerpt: Do you want to offer your customers an excellent catalog of IT services? Here are some tips on how to achieve this. Read on and learn more.
Why should every organization invest in ITSM software?
Do you still have doubts about whether it is necessary to acquire an ITSM software for your company? Read on and find out why you should urgently invest in one.
Stakeholders: 5 tips to manage their participation in the ITIL project
The implementation of ITIL-based IT service management requires the effective coordination of many elements to ensure successful implementation. However, when approaching ITSM, many organizations tend to usually focus only on […]
Cyber-resilience: All you need to know about this security approach
The sophistication of the digital world’s threats calls for new approaches to ensuring the security of systems beyond the preventive approach. Stay prepared for any incident with the help of cyber-resilience.
ITIL and DevOps: Improve your service delivery through this smart integration
ITIL and DevOps leave behind the myths and come together for better service delivery. Learn more about this smart integration and its benefits.
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