Imagine navigating a sea of to-dos, looming deadlines, and poor collaboration. In this scenario, monday.com appears as a beacon of efficiency, transforming chaos into clarity with its intuitive work management […]
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Why team collaboration is vital for hybrid and remote work
Team collaboration is essential for both office work and remote work. Get to know why you need it for your company here.
4 ways to improve your remote technical support team
As the world moves toward remote working, many organizations are relying more on remote technical support teams. However, to provide quality assistance, companies must do more than just solve user […]
ITSM in 2023: Key trends for businesses
Have you already planned how to improve your operations for better ITSM results in 2023? Of course, we know that this planning necessarily depends on the needs and particularities of […]
4 Challenges of Remote Support Teams and How to Overcome Them
Although remote work has become “the new normal” for many companies, managing a remote support team still poses several challenges. To provide a good service, organizations must overcome cultural and […]
Digital employee experience: benefits and how to improve it.
The global pandemic radically changed expectations about how and where to work. As a result, the definition of “workplace” now goes beyond the physical space. Digital spaces are a reality. […]
Tips for improving customer support teamwork
Improving teamwork is essential for employees to be more engaged and efficient. In fact, customer service teams with engaged employees have better customer interaction, higher productivity, better retention and 21% […]
Improve communication between your employees with help desk software
The success of companies depends in large part on their employees’ ability to communicate and collaborate effectively. However, if you have a remote team or your company is huge, it […]
Cybersecurity decalogue for small and medium-sized businesses [2022]
At the beginning of the 21st century, cybersecurity became an increasingly important issue for businesses of all sizes, especially small and medium-sized businesses. Which are often more vulnerable to cyberattacks […]
How to measure the performance of your support team easily?
It is no secret that the success of a company depends largely on the quality of the support team. After all, they are the ones who interact with customers and […]
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