When it comes to Customer Experience (CX), there are two things you should never skimp on: quality and efficiency. The call center optimization process can help you improve both aspects […]
Call Center Optimization: 5 Tactics to Streamline Operations
Top 5 tips to improve field technician’s productivity
Service companies that operate in the traditional way are becoming an endangered species. Nowadays, the productivity of field technicians is not measured by the number of cases they solve, but […]
Digital employee experience: benefits and how to improve it.
The global pandemic radically changed expectations about how and where to work. As a result, the definition of “workplace” now goes beyond the physical space. Digital spaces are a reality. […]
Process designer: Main functions and advantages
Lack of transparency and poor organization in workflows can be the worst enemy of business growth. In this context, a process designer can be the answer to increase your team’s […]
5 essential metrics for field service success
Keeping up with technological changes is one of the many challenges faced by companies that provide field services. To remain competitive, these organizations need tools to help them monitor their […]
Freshteam: the perfect ally for your Human Resources team
Generally, Human Resources teams have one thing in common: their need to use the latest technological tools. This not only speeds up talent acquisition, but also helps them improve their […]
7 steps to create a successful training plan
In many companies, training plans are neglected because they are seen as an additional expense that does not generate value for the organization. However, this strategy represents a crucial investment […]
Increase employee loyalty with a service catalog
Do you have trouble keeping your employees happy? Don’t worry, you’re not alone. With the ever-changing professional marketplace, it’s a challenge for companies to maintain employee loyalty, and create a […]
6 tips to improve organizational communication in your company
You have probably heard that to succeed in today’s market, your company must have solid and fluid organizational communication. But what can you do to achieve it? That’s the real […]
Bad business communication? Here are some signs
You don’t need to be a business expert to know that good business communication is the key to success in any organization. However, what may surprise you is the number […]
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