Freshservice earns the PinkVERIFY certification. Another recognition that officially marks this tool as ITIL compatible. Read on and find out the details.
Freshservice achieves PinkVERIFY certification for 3 additional modules
Event management: Everything you need to know about this ITIL process
One of the best incident prevention strategies in the company is good event management. Read on and find out how it works.
Problem Management: 5 Best Practices for a Proactive Approach
Do you want more proactive and preventive problem management? Take a look at these 5 best practices to optimize this ITIL process.