Something that characterizes telecommunications companies nowadays is their need to increase customer benefits. Implementing a CRM can be the best way to achieve this goal. This tool allows you to […]
Top 6 benefits of using a CRM in a telecommunications company
10 tips to increase the productivity of your service desk
In times when providing a quality service adds valuable points for the competitiveness of businesses, service desks need to implement new strategies that help them increase productivity. This reality has […]
Take your technical service to the next level with these help desk metrics
All IT companies today have one thing in common: for all of them, the competition is fierce, so they have to constantly monitor their help desk metrics to know the […]