Technology departments are full of challenges. On a daily basis, the teams of IT face unexpected problems, incidents, and requests that require an intelligent methodology to get out well at […]
Hackathons: How to implement them in the company?
Artificial Intelligence: Solutions that transform industries
Artificial Intelligence (AI) is an increasingly necessary integration in industries and companies. They require efficient, intuitive and holistic solutions to meet the challenges of today’s market, where technological practicality is […]
IT Monitoring: 5 Reasons to carry it out in your company
Give your systems constant supervision that guarantees the continuity of your service, through the IT Monitoring. The best way to keep your technological resources always up and running.
IT Knowledge base: Why implement it and what are its advantages?
Learn how to give your business members access to the right information at the right time, through an IT knowledge base.
Checking Options in ITSM: Freshservice vs Jira Service Desk
Freshservice vs Jira Service Desk: A clash of titans for IT Service Management. Let's check their pros & cons before choosing either for your company.
ITIL Continual Service Improvement
ITIL Continual Service Improvement uses a metrics-driven approach to identify opportunities for improvement and to measure the impact of those improvements
Technician Groups in Track-It!
While Track-It does not include a "Groups" feature as so, it is possible to create Technician groups in track-it! through this clever trick
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