With the growing needs on the healthcare industry, it’s no wonder that clinics and hospitals face major challenges nowadays. From protecting patient privacy to communication issues with their medical team, […]
Technology in Healthcare Industry: Key Challenges and Solutions
5 advantages of using a cloud service desk
In your search for digital solutions and implementation of IT operations management software, it is likely that you have already come across the option of hosting your services in the […]
Why does your company need a service desk?
The creation of service desks and various software for IT service management is prolific, but you’re probably still wondering why your company needs a service desk. Perhaps your company is […]
How to use WhatsApp in your customer service strategy?
Do you remember what communication was like before WhatsApp arrived? Before WhatsApp (2009), there were other instant messaging applications with which we spent hours talking. However, the advantages that applications […]
Increasing productivity in healthcare with ITSM technology
One of the biggest challenges for the healthcare sector has been to stay ahead of the curve in two important areas: increasing productivity and keeping employees happy. However, technological advances […]
Why you need Intelligent Automation in ITSM?
We know that by automating business processes, we can make great gains in productivity. Something most organizations are always looking to do. In practice, it means virtual agents take over […]
3 Keys to Successful Software Asset Management
Understand your IT environment better and take advantage of it through these 3 keys to successful software asset management.
VeriSM: Everything you need to know about this approach
In terms of technology, ITSM frameworks, and approaches, trends come and go. Although there are standards such as ITIL or COBIT that have managed to keep up to date for […]
5 Essential software for medium-sized companies
Entering the threshold of medium-sized companies is an achievement that only a few startups are fortunate enough to experience. But with corporate growth, come other challenges that test the strategic […]
How to improve the work of your remote technical support team?
More and more companies are choosing to have a remote technical support team. In fact, Home Office jobs have multiple benefits for organizations. However, poor telework management can cause problems […]
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