No company can afford to have dissatisfied customers. That is why SLA terms are vital for IT departments. With these parameters, agents can guarantee quality service and meet user expectations. […]
Improve your SLA terms in 5 steps
Increase employee loyalty with a service catalog
Do you have trouble keeping your employees happy? Don’t worry, you’re not alone. With the ever-changing professional marketplace, it’s a challenge for companies to maintain employee loyalty, and create a […]
Top 5 advantages of using an IT service catalog
You’ve probably been in this situation: you need to contact customer service to report a problem. However, since you don’t have an IT service catalog, you don’t know where to start […]
Service desk: Top 5 tips for implementing your ITSM systems
In commercial organizations, the resolution of complex technical issues is usually managed through a service desk software. However, companies have to face many challenges to properly use and configure this […]
Top 6 tips to improve productivity in a manufacturing company
Do you need to improve the productivity of your employees? Then, you’ve come to the right place. In this article, we’ll discuss several strategies that have helped many manufacturing companies […]
5 benefits of a service desk in the manufacturing industry
Ensuring the efficient and correct production of products is essential to maintaining profitability in the manufacturing industry. For this reason, having a service desk can help achieve this goal by […]
To provide this essential service, insurance companies must be able to adapt quickly to new information technologies. This is why integrating IT services in companies is important to optimize the […]
What challenges do insurance companies face in the digital age?
n today’s digital age, users are more demanding of service companies. This is especially true for insurers, where customers often deal with complex policies and large sums of money. In […]
Tips for managing IT projects in the insurance industry
Digitalization is a phenomenon that has spread to all areas of life, especially the business sector. The insurance industry is facing the challenge of implementing and managing software to streamline […]
Technology in Healthcare Industry: Key Challenges and Solutions
With the growing needs on the healthcare industry, it’s no wonder that clinics and hospitals face major challenges nowadays. From protecting patient privacy to communication issues with their medical team, […]
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