At a technology company, a support team is working around the clock to resolve a critical failure. While the alerts keep coming in, an AI analyzes the incident and suggests […]
5 ITSM trends in 2025
How to create a successful digital transformation strategy
In today’s marketplace, standing still is the fastest way to go backward. As technology continues to advance, companies must adapt and evolve to stay relevant. This is where the power […]
IT Management: 5 Best Practices for Success
Want to know how to get the most out of your IT assets? The answer is simple, through good IT Management. Read on and discover the best strategies to carry it out successfully.
Customer Service vs. Customer Experience: What’s the difference?
Regardless of a company’s industry, customer service and customer experience are integral elements in building a successful business. However, what are their differences? And which is more important to achieve […]
ITSCM: How important is Continuity Management to your Business?
In business, it is important to always be one step ahead, even when it comes to contingencies. Read on and learn about the importance of ITSCM in preventing any incident from disrupting your operations and in ensuring the continuity of your services.
3 business problems that ServiceNow helps to overcome
Companies operating in today’s changing marketplace must overcome significant business problems to adapt and remain competitive. The speed of change is faster than ever, requiring companies to be agile and […]
Top 6 tips to achieve business excellence
Achieving business excellence is one of the main goals of modern companies. Regardless of the size of the organization, entrepreneurs often find themselves blindly entering uncharted territory, trying to figure […]
Process Automation: all you need to know
Do you know what is the best method to implement a process automation system in your company? Thinking about the best choice? Check them out here.
3 Common Mistakes When Implementing CRM Software
Does implementing CRM software guarantee operational improvement in the organization? The short answer is no, but this is not related to the software itself. This has more to do with […]
5 Stages of IT Service Continuity Management
Is IT Service Continuity Management Important to Your Organization? The relevance of IT service continuity management lies in its relationship with business continuity. In this sense, business continuity depends, to […]
Scroll to top