Freshservice vs Jira Service Desk: A clash of titans for IT Service Management. Let's check their pros & cons before choosing either for your company.
Checking Options in ITSM: Freshservice vs Jira Service Desk
CMDB based on ITIL: 4 advantages for better IT Risk Management
A CMDB based on ITIL to improve IT Risk Management makes easier to understand the environment of your organization in the analysis on service impact.
Improving ITIL audit results throuhg your Service Desk Software
In this post we explain how to leverage your service desk software to improve your ITIL process audit results and reduce risks for the whole organization
ITIL Continual Service Improvement
ITIL Continual Service Improvement uses a metrics-driven approach to identify opportunities for improvement and to measure the impact of those improvements