In all companies, no matter the forecasts they take, always happen technical failures that impact their internal processes. If you want to prevent this scenario, implementing ITIL may be your […]
6 Tips for a Successful ITIL implementation
10 tips to increase the productivity of your service desk
In times when providing a quality service adds valuable points for the competitiveness of businesses, service desks need to implement new strategies that help them increase productivity. This reality has […]
Freshdesk vs Zoho: What is the best software for your business?
Choosing a help desk software can be a challenging task. However, among hundreds of available systems, the competition is always reduced to two powerful systems: Freshdesk vs Zoho. These […]
5 Tips to select the best service desk software
Selecting a system to manage your users’ requests is the first step to improving the quality of your technical service. However, this process can get a little complicated, due to […]
Why does your company need a service desk?
The creation of service desks and various software for IT service management is prolific, but you’re probably still wondering why your company needs a service desk. Perhaps your company is […]
Freshservice achieves PinkVERIFY certification for 3 additional modules
Freshservice earns the PinkVERIFY certification. Another recognition that officially marks this tool as ITIL compatible. Read on and find out the details.
3 Keys to Successful Software Asset Management
Understand your IT environment better and take advantage of it through these 3 keys to successful software asset management.
5 Tips You Should Consider Before Choosing an ITSM Solution
Before choosing an ITSM solution, ideally you should take the time to consider certain details. Discover some tips you can follow.
VeriSM: Everything you need to know about this approach
In terms of technology, ITSM frameworks, and approaches, trends come and go. Although there are standards such as ITIL or COBIT that have managed to keep up to date for […]
ITOM Software: 5 reasons to implement one in your company
ITOM software can be exactly what you need to improve your processes and workflows. Read on and get to know all its advantages.
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