Having an efficient customer service workflow is the dream of all service companies. However, achieving this goal is far from simple. To optimize this process, organizations must focus on providing […]
Optimize your customer service workflow in 4 simple steps
ITSM in 2023: Key trends for businesses
Have you already planned how to improve your operations for better ITSM results in 2023? Of course, we know that this planning necessarily depends on the needs and particularities of […]
Digital employee experience: benefits and how to improve it.
The global pandemic radically changed expectations about how and where to work. As a result, the definition of “workplace” now goes beyond the physical space. Digital spaces are a reality. […]
5 IT self-service functions that your Service Desk needs
In business, time is money. Therefore, keeping our employees happy and productive is essential for them to focus on their daily tasks. We must prevent system failures that make them […]
Here’s what to avoid when managing IT projects in your company
Nowadays, companies depend more than ever on technology, which is why IT projects are becoming more and more necessary. Their proper management is vital to meet those goals set in […]
Does your company need a service management software?
If you’re leading an IT team, you’re probably looking for innovative ways to improve your company’s operations. Especially if you want to: Increase your visibility within the competition. Automate […]
5 benefits of a service desk in the manufacturing industry
Ensuring the efficient and correct production of products is essential to maintaining profitability in the manufacturing industry. For this reason, having a service desk can help achieve this goal by […]
To provide this essential service, insurance companies must be able to adapt quickly to new information technologies. This is why integrating IT services in companies is important to optimize the […]
Tips for managing IT projects in the insurance industry
Digitalization is a phenomenon that has spread to all areas of life, especially the business sector. The insurance industry is facing the challenge of implementing and managing software to streamline […]
How to measure the performance of your support team easily?
It is no secret that the success of a company depends largely on the quality of the support team. After all, they are the ones who interact with customers and […]
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