Is your IT management strategy helping or hindering your team? Find out how to optimize it to improve their productivity.
Are you helping or blocking your team with your IT management strategy?
Digitizing Processes: Identification, Analysis and Decision-Making
In our latest video, “Digital Transformation: A Guide to Identifying and Evaluating Processes to Digitize”, we broke down this complex task into a clear and manageable process. Here, we take […]
Digitization of ITSM processes: A Practical Guide
In the fast-paced world of technology, the digitization of ITSM processes is a priority. But how do you know when and how to digitize? In our latest video: “Digital transformation: […]
ServiceNow in Action: Success in Financial Digital Transformation
Discover how ServiceNow empowers financial digital transformation, driving efficiency and agility in financial processes.
ITSCM: How important is Continuity Management to your Business?
In business, it is important to always be one step ahead, even when it comes to contingencies. Read on and learn about the importance of ITSCM in preventing any incident from disrupting your operations and in ensuring the continuity of your services.
3 business problems that ServiceNow helps to overcome
Companies operating in today’s changing marketplace must overcome significant business problems to adapt and remain competitive. The speed of change is faster than ever, requiring companies to be agile and […]
ISO, COBIT and ITIL: International norms & standards of IT
A certification in international norms & standards (ISO, COBIT, ITIL) gives structure and prestige to any company. If you are in the process of adopting any of them, read this post to pick the best choice for your company.
ITIL Change Management Implementation Guide
Change is part of life itself, and is necessary to adapt and survive. The same applies in the business world: to remain competitive, introducing changes in the organization is essential. […]
5 key questions to evaluate the IT department
Do you want to ensure that your IT department is delivering the best possible service and staying ahead of current industry trends? Ultimately, assessing the effectiveness and performance of your […]
Optimize your customer service workflow in 4 simple steps
Having an efficient customer service workflow is the dream of all service companies. However, achieving this goal is far from simple. To optimize this process, organizations must focus on providing […]
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