If you’re leading an IT team, you’re probably looking for innovative ways to improve your company’s operations. Especially if you want to: Increase your visibility within the competition. Automate […]
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Freshservice achieves PinkVERIFY certification for 3 additional modules
Freshservice earns the PinkVERIFY certification. Another recognition that officially marks this tool as ITIL compatible. Read on and find out the details.
Event management: Everything you need to know about this ITIL process
One of the best incident prevention strategies in the company is good event management. Read on and find out how it works.
Problem Management: 5 Best Practices for a Proactive Approach
Do you want more proactive and preventive problem management? Take a look at these 5 best practices to optimize this ITIL process.
Incident Management : Why is it a critical process for your business?
Responding effectively to an unfavorable event is vital to ensuring business continuity. Learn more about Incident Management and its benefits.
Configuration Management: 5 Tips for Carrying It Out Effectively
Are you carrying out a proper Configuration Management? Here are 5 tips to help you get the most out of this ITIL process.
Risk Management: 5 tips to improve your business through this process
Business always carries risks, but that doesn't have to stop you from taking advantage of your best opportunities. Boost your Risk Management strategy through these 5 tips and stay ready to take on any challenge.
ITIL – ITSM: Key tool for training your staff in Incident Management
As end users, we let the experts to take care of technology for us. ITIL - ITSM helps IT Staffs in Incident Management, and scope better its functions.
Improving ITIL audit results throuhg your Service Desk Software
In this post we explain how to leverage your service desk software to improve your ITIL process audit results and reduce risks for the whole organization
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