In the age of technological advances, it is important that educational institutions make use of all available tools to offer the best possible experience to students, applicants, teachers, and in […]
Benefits of omnichannel in educational institutions
Customer Support in Education: Improve these 3 mistakes with a Help Desk
We all know that customer support in education has a lot of flaws. The lack of systems and tools to streamline processes makes many procedures more work than they are. […]
Benefits of a help desk for healthcare centers
Many healthcare facilities face a number of internal problems, from poor staff management to system errors. This is where help desks for healthcare centers come in to save the day. […]
Technology in Healthcare Industry: Key Challenges and Solutions
With the growing needs on the healthcare industry, it’s no wonder that clinics and hospitals face major challenges nowadays. From protecting patient privacy to communication issues with their medical team, […]
7 tips to improve your digital communication with your clients
It’s no secret that digital communication has become a staple in our society. From ordering food to shopping for clothes, we are doing more and more of our transactions online. […]
Freshdesk vs Zoho: What is the best software for your business?
Choosing a help desk software can be a challenging task. However, among hundreds of available systems, the competition is always reduced to two powerful systems: Freshdesk vs Zoho. These […]
5 Tips for a Successful Help Desk Software Implementation
In a world where time is a challenge, companies must ensure to use a help desk software that meets users’ expectations and simplifies the job of the IT team. This […]
Take your technical service to the next level with these help desk metrics
All IT companies today have one thing in common: for all of them, the competition is fierce, so they have to constantly monitor their help desk metrics to know the […]
Avoid these IT problems to improve the quality of your service
It’s no secret that IT problems can negatively impact a company’s productivity. To the point of affecting customer satisfaction, employee performance, and service quality. A study made by A&OA revealed […]
Comparison table: 5 best ticketing software on the market
In your search for a ticketing software to improve your company’s customer service, you will have already found several possibilities in the market. Now, the most important thing when choosing […]
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