Many healthcare facilities face a number of internal problems, from poor staff management to system errors. This is where help desks for healthcare centers come in to save the day. […]
Benefits of a help desk for healthcare centers
Top 6 strategies to improve your patients’ experience
Technology has revolutionized the healthcare industry in many ways. One of the most important advances has been how hospitals and clinics use IT tools to improve the patient experience. In […]
7 Customer communication channels your E-commerce needs
There are many customer communication channels available to companies today, but which ones are essential for e-commerce? If you are interested in knowing, stay with us until the end. If […]
6 Tips for a Successful ITIL implementation
In all companies, no matter the forecasts they take, always happen technical failures that impact their internal processes. If you want to prevent this scenario, implementing ITIL may be your […]
5 Tips for a Successful Help Desk Software Implementation
In a world where time is a challenge, companies must ensure to use a help desk software that meets users’ expectations and simplifies the job of the IT team. This […]
Features that Vtiger offers for more efficient customer support
According to McKinsey & Company, experts in business research and publishing, approximately 70% of purchasing decisions are based on how customers feel they are treated. In other words, more than […]
3 essential self-service tools to improve customer service
Customer service goes beyond being there for customers when they have a problem. It is also about giving them the tools and information they need to get solutions on their […]
Comparison table: 5 best ticketing software on the market
In your search for a ticketing software to improve your company’s customer service, you will have already found several possibilities in the market. Now, the most important thing when choosing […]
5 ways you can improve your customer support
The customer support department is one of the most crowded areas in any company. Having to solve customer problems and provide a prompt response is not always an easy task. […]
How to use WhatsApp in your customer service strategy?
Do you remember what communication was like before WhatsApp arrived? Before WhatsApp (2009), there were other instant messaging applications with which we spent hours talking. However, the advantages that applications […]
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