Looking to improve your customer service? Compare Freshdesk Omni and Zendesk, two leaders in ticketing systems.
Freshdesk Omni or Zendesk? Discover the features of these ticketing systems
Job training: 4 consequences of not implementing it and their solutions
Imagine this scenario: you walk into the office and see your team is dispirited, tasks are piling up, and their performance is not as expected. Although each employee is full […]
Customer Responsiveness: Boost Satisfaction and Loyalty
Discover what customer responsiveness is and why it’s essential. Learn how to improve it and provide more efficient service.
Customer service process: What is it and why does your company need it?
Does your company have a customer service process? If the answer is no, you need to learn more about why you need this here.
Collaborative work: Learn tips to overcome its challenges
Whether at work or in our personal lives, collaborative work is often hard to achieve. We can have high hopes for what we can accomplish collectively, but more often than […]
How to accomplish a Customer Service Culture
Customer service culture is the strategy that will align all the parts of your company for a better functioning. Know more about this here!
Omnichannel vs. Multichannel Communication: What is the difference?
The world of customer service is evolving, and with it comes two different approaches that many companies must use to communicate: Multichannel vs. Omnichannel. If there’s one thing customers have […]
Call monitoring: Key practice in customer service
Call monitoring is the main function of Call Center supervisors. It is performed with the purpose of listening to the conversation between agents and customers to evaluate the performance of […]
4 common sales pipeline problems and how to solve them
Despite the nuances of each organization, one thing is sure: all companies face sales pipeline problems. From poor segmentation to bad communication, there are major challenges to overcome to succeed […]
4 ways to improve your remote technical support team
As the world moves toward remote working, many organizations are relying more on remote technical support teams. However, to provide quality assistance, companies must do more than just solve user […]
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