If you have an online business, E-commerce chatbots can change your whole customer support and customer experience for good, while helping you reduce costs and optimizing your agent’s productivity. Want […]
E-commerce chatbots: Why they are a must for your business?
Follow these tips to write the best job descriptions for your company
Job descriptions. They are more important than many of us think, but sadly almost no one gives them the attention they need. We are sure you’ve read many job descriptions […]
Why moving your business online is the right thing to do?
Trust us, moving your business online is the best thing you can do right now! Remember when the whole idea of selling online was considered too risky? Or wasn’t even […]
4 ways to prevent agent burnout with Freshdesk Contact Center
Dealing with customers on a daily basis is an exhausting job, even when you’re dealing with them over the phone. As a result, it is normal to find agent burnout […]
One of the main concerns businesses face today is if they will be able to manage their teams while working from home. Let us start by saying that even the […]
Gamification: What are the advantages for companies?
Experts have discovered that Gamification can increase motivation and optimize the performance of company members. Read on and find out how.
Self-service portal: Discover all the advantages of this tool
A self-service portal can make your customers happier and improve the performance of your support team. Read on and get to know all its advantages.
Service Desk vs. Help Desk: In what ways are they different?
Service Desk and Help Desk definitely don't mean the same thing. Want to know the differences? Read on and find them all.
FreshSales Vs Hubspot: Which CRM solution works best for your business?
Do you want to integrate a CRM solution in your company, but still don't know which one to choose? Look at this comparison FreshSales vs Hubspot and decide for the best.
Recruitment Process: 3 Best Practices for Selecting the Best Talent
Choosing the best prospects for your business today requires more efficient strategies. Learn how to boost your hiring process with these best practices.
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