Currently, companies invest a lot of money in order to deliver good customer service. This makes it necessary to ask ourselves: Does the quality of the service delivered justify the […]
Reduce customer service costs in 4 strategic steps
GB Advisors: the best performing partner for Freshworks in Latin America.
Freshworks recently announced the winners of the 2020 edition of the Partner Awards. In this time, GB Advisors won the award for the Best Performing Partner in Latin America. […]
How to use WhatsApp in your customer service strategy?
Do you remember what communication was like before WhatsApp arrived? Before WhatsApp (2009), there were other instant messaging applications with which we spent hours talking. However, the advantages that applications […]
Delivering excellence in healthcare: Learn about connected health
When you arrive at a store, it is normal to have one or more employees around asking: “Do you need help?”, “Were you looking for something special? In addition, it […]
3 key practices to improve communication in the working environment
We’ve all played that kids’ game where we stand in line and someone starts by saying a sentence. As it passes through everyone’s ears and reaches the end of the […]
Learn about the benefits of automated customer service
Automation is one of the many advantages of technology that are now emerging for small and medium businesses. Because we know that every business these days is undergoing a major […]
HR management tools to improve employee satisfaction
The market is competitive. In addition, with the exponential increase in remote work, companies have begun to pay more attention to employee satisfaction levels. All in an effort to retain […]
Increasing productivity in healthcare with ITSM technology
One of the biggest challenges for the healthcare sector has been to stay ahead of the curve in two important areas: increasing productivity and keeping employees happy. However, technological advances […]
3 things you should know before getting a free CRM
When choosing a CRM you have probably thought about acquiring a free one. Because who doesn’t like to think that they can have everything they need for little or no […]
How to choose the best CRM for your organization
The best CRM for your organization should not be the prettiest or the cheapest. It should be the one that helps you maximize customer engagement. Sometimes the biggest enemy of […]
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