In times when providing a quality service adds valuable points for the competitiveness of businesses, service desks need to implement new strategies that help them increase productivity. This reality has […]
10 tips to increase the productivity of your service desk
5 Tips to select the best service desk software
Selecting a system to manage your users’ requests is the first step to improving the quality of your technical service. However, this process can get a little complicated, due to […]
Improve the management of your IT assets by applying these tips
In recent months, there has been a lot of talk about the importance of coordinating digital processes with IT assets to optimize business resources. This practice is called IT Asset […]
3 technological solutions that every company must have in 2022
2022 is already here! And in this year, companies must compete in a complex market, which forces them to constantly reinvent themselves, so they must implement technological solutions that help […]
Top 5 Freshservice features that will benefit your service desk
With the arrival of new technologies and cloud services, service desk software have become a very important ally. These systems not only allow you efficiently manage requests from IT departments, […]
Can a service desk improve the productivity of your employees?
We know that we are in the era of hyperdigitization. This implies that companies must invest in technologies to stay ahead of the curve and provide quality services. Among the […]
5 advantages of using a cloud service desk
In your search for digital solutions and implementation of IT operations management software, it is likely that you have already come across the option of hosting your services in the […]
Why does your company need a service desk?
The creation of service desks and various software for IT service management is prolific, but you’re probably still wondering why your company needs a service desk. Perhaps your company is […]
How to use WhatsApp in your customer service strategy?
Do you remember what communication was like before WhatsApp arrived? Before WhatsApp (2009), there were other instant messaging applications with which we spent hours talking. However, the advantages that applications […]
3 key practices to improve communication in the working environment
We’ve all played that kids’ game where we stand in line and someone starts by saying a sentence. As it passes through everyone’s ears and reaches the end of the […]
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