If you have an online business, E-commerce chatbots can change your whole customer support and customer experience for good, while helping you reduce costs and optimizing your agent’s productivity. Want […]
E-commerce chatbots: Why they are a must for your business?
Know the benefits of turning your company’s emails into tickets
When it comes to customer support, companies really need to step up their game. Luckily thanks to technology there are many options to offer great support. Today, customers are aware of […]
Gamification: What are the advantages for companies?
Experts have discovered that Gamification can increase motivation and optimize the performance of company members. Read on and find out how.
Self-service portal: Discover all the advantages of this tool
A self-service portal can make your customers happier and improve the performance of your support team. Read on and get to know all its advantages.
Service Desk vs. Help Desk: In what ways are they different?
Service Desk and Help Desk definitely don't mean the same thing. Want to know the differences? Read on and find them all.
Remote assistance: 5 reasons to boost your Help Desk through this service
Excerpt: Can your HelpDesk be more effective? Of course it can. Take the decision to power it up with these 5 reasons to offer remote assistance.
How to Unlock or Reset Your Help Desk’s Password Using Self-Service
Reduce operating costs related to supporting calls by close to 30%, and cut down tickets in your Help Desk related to Self-service Password Unlock or Reset.
5 tips to improve the response time in your Help Desk
Looking for better ways to deliver service? We went forward and brought 5 tips to improve response time in your Help Desk
3 surprising Help Desk secrets to improve user satisfaction
Here are 3 of the most surprising Help Desk secrets to improve user satisfaction: Remeber ocasion, educate user, monitor satisfaction
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