In a world where time is a challenge, companies must ensure to use a help desk software that meets users’ expectations and simplifies the job of the IT team. This […]
5 Tips for a Successful Help Desk Software Implementation
Take your technical service to the next level with these help desk metrics
All IT companies today have one thing in common: for all of them, the competition is fierce, so they have to constantly monitor their help desk metrics to know the […]
Avoid these IT problems to improve the quality of your service
It’s no secret that IT problems can negatively impact a company’s productivity. To the point of affecting customer satisfaction, employee performance, and service quality. A study made by A&OA revealed […]
3 essential self-service tools to improve customer service
Customer service goes beyond being there for customers when they have a problem. It is also about giving them the tools and information they need to get solutions on their […]
Improve your customer service strategy with a self-service portal
Generally, companies focus solely on having online agents who can answer messages and calls. However, that’s not all you can do to provide exemplary customer service. One easy-to-implement and effective […]
Comparison table: 5 best ticketing software on the market
In your search for a ticketing software to improve your company’s customer service, you will have already found several possibilities in the market. Now, the most important thing when choosing […]
5 ways you can improve your customer support
The customer support department is one of the most crowded areas in any company. Having to solve customer problems and provide a prompt response is not always an easy task. […]
Reduce customer service costs in 4 strategic steps
Currently, companies invest a lot of money in order to deliver good customer service. This makes it necessary to ask ourselves: Does the quality of the service delivered justify the […]
Delivering excellence in healthcare: Learn about connected health
When you arrive at a store, it is normal to have one or more employees around asking: “Do you need help?”, “Were you looking for something special? In addition, it […]
Learn about the benefits of automated customer service
Automation is one of the many advantages of technology that are now emerging for small and medium businesses. Because we know that every business these days is undergoing a major […]
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