Discover what customer responsiveness is and why it’s essential. Learn how to improve it and provide more efficient service.
Customer Responsiveness: Boost Satisfaction and Loyalty
Customer service process: What is it and why does your company need it?
Does your company have a customer service process? If the answer is no, you need to learn more about why you need this here.
Collaborative work: Learn tips to overcome its challenges
Whether at work or in our personal lives, collaborative work is often hard to achieve. We can have high hopes for what we can accomplish collectively, but more often than […]
Why measure your company’s level of process maturity?
Learn more about the importance of measuring the level of process maturity of your business and achieve continuous improvement for your company
Omnichannel vs. Multichannel Communication: What is the difference?
The world of customer service is evolving, and with it comes two different approaches that many companies must use to communicate: Multichannel vs. Omnichannel. If there’s one thing customers have […]
6 key features that your Help Desk software must include
Do you know what are the key features that an excellent Help Desk software should include? Read on and find them out with us.
Top 5 tips to improve field technician’s productivity
Service companies that operate in the traditional way are becoming an endangered species. Nowadays, the productivity of field technicians is not measured by the number of cases they solve, but […]
6 tips to improve your customer service during Black Friday
Customer service is a fundamental part of the client’s experience, to the point that it can become a decisive factor in the purchasing process. On dates as important as Black […]
5 essential metrics for field service success
Keeping up with technological changes is one of the many challenges faced by companies that provide field services. To remain competitive, these organizations need tools to help them monitor their […]
Tips for improving customer support teamwork
Improving teamwork is essential for employees to be more engaged and efficient. In fact, customer service teams with engaged employees have better customer interaction, higher productivity, better retention and 21% […]
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