It is no secret that the success of a company depends largely on the quality of the support team. After all, they are the ones who interact with customers and […]
How to measure the performance of your support team easily?
5 advantages of using AI chatbots in the medical industry
The medical industry is complex. It is in charge of providing healthcare, but achieving this requires managing multiple information technology processes. Among the most important ones we can mention are […]
E-commerce chatbots: Why they are a must for your business?
If you have an online business, E-commerce chatbots can change your whole customer support and customer experience for good, while helping you reduce costs and optimizing your agent’s productivity. Want […]
Why moving your business online is the right thing to do?
Trust us, moving your business online is the best thing you can do right now! Remember when the whole idea of selling online was considered too risky? Or wasn’t even […]
4 tips you need for succeeding with your chatbot strategy
Do you already use chatbots in your company? But, most importantly do you have a chatbot strategy? A lot has changed since the old days when TV commercials were the […]
These Freshchat integrations will make your job much easier
Freshchat integrations will make your job much easier. In this article, we talk to you about this amazing software and its many benefits. Keep reading to know more. Loving your […]
These are the 4 different types of customer support you can provide for your customers
Did you know that there are different types of customer support? We usually think that customer support is limited to only one type, but in this article, we will name […]
Know the metrics you need to use for a great customer service via livechat
Live chats are a great option for providing good customer support. Check the live chat metrics that you need to check here
With the Freshchat + WhatsApp integration you can be there for your customers even remotely
The Freshchat + WhatsApp integration is here to help you deliver the same level of service to your customers even while being remote.
User segmentation: What is it and how can it be done successfully?
Knowing your customers is the first step to providing them with a quality experience. Know everything you need to know about user segmentation, and get straight to your ideal customer.
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