Real-time incident management should be a priority within your company. Do you know why? Read on and discover all its advantages.
Real-Time Incident Management Is A Must And We Explain Why
Why An Omnichannel Strategy Will Change Your Company For Good
An omnichannel strategy will make your customers' experience even better, and with it you will optimize your company's internal processes. Learn more about it here.
Customer Support Trends For 2020 You Need to Know
Customer support is vital for the success of your company, find out all its new trends for 2020 so you can use them and offer the best customer support!
Finding the right Live Chat tool for your business doesn't have to be a complicated task. Compare Freshchat Vs Intercome and choose the best one.
Freshworks: Home for Freshdesk customer support & management software
The freshness and renewed energy of Freshworks are just some of the many features that allow them empower both, large and smaller companies, to provide a high quality performance in customer support and sales results.
How to Unlock or Reset Your Help Desk’s Password Using Self-Service
Reduce operating costs related to supporting calls by close to 30%, and cut down tickets in your Help Desk related to Self-service Password Unlock or Reset.
Why Mobile Access Makes a Big Difference to the Customer Experience?
Through Mobile Service Apps, Cellular Networks and your Staff, all advantages of IT and Social Media are gathered for providing quick and efficient solutions to your customers' needs.
3 surprising Help Desk secrets to improve user satisfaction
Here are 3 of the most surprising Help Desk secrets to improve user satisfaction: Remeber ocasion, educate user, monitor satisfaction
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