Every company wants to receive feedback from its customers. And of course that feedback is expected to be positive, but even when it is not, it is still very important […]
Obtain and manage your customers feedback with the Freshdesk + CustomerGauge integration
Know the metrics you need to use for a great customer service via livechat
Live chats are a great option for providing good customer support. Check the live chat metrics that you need to check here
Teamviewer + Freshdesk help you resolve customer issues faster
Remote work is not a challenge anymore thanks to the integration between Teamviewer and Freshdesk. Know more about it here.
With the Freshchat + WhatsApp integration you can be there for your customers even remotely
The Freshchat + WhatsApp integration is here to help you deliver the same level of service to your customers even while being remote.
Know the benefits of turning your company’s emails into tickets
When it comes to customer support, companies really need to step up their game. Luckily thanks to technology there are many options to offer great support. Today, customers are aware of […]
Everything you can do with Freshervice Analytics
Freshservice Analytics helps you understand the value of your business data. Learn more about this here.
Sales + customer support: A mandatory integration for every company
Integration between different departments of the same company is a topic that we addressed before and yet we continue to do it. Why? Because integration is the key to business […]
Field suggestion: an innovative tool to improve your customer support
Field suggestion is an innovative tool that will save your team a lot of time while improving your customers' experience. Get to know more about it here.
Why is mandatory the Integration between Marketing and Customer Support?
Integration between teams is mandatory for every company, and in this article we explain why and how you can make this happen.
5 things your customers expect from you
Customers have a leading role in your company. Without them your business will not be successful, so you should know what customers expect from you.
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