Customer Support Archives

Live chats are a great option for providing good customer support. Check the live chat metrics that you need to check here

Teamviewer + Freshdesk help you resolve customer issues faster

April 3, 2020February 22, 2021

Tech-Blog

Remote work is not a challenge anymore thanks to the integration between Teamviewer and Freshdesk. Know more about it here.

With the Freshchat + WhatsApp integration you can be there for your customers even remotely

March 27, 2020February 22, 2021

Tech-Blog

The Freshchat + WhatsApp integration is here to help you deliver the same level of service to your customers even while being remote.

Know the benefits of turning your company’s emails into tickets

March 25, 2020April 27, 2021

Tech-Blog

When it comes to customer support, companies really need to step up their game. Luckily thanks to technology there are many options to offer great support. Today, customers are aware of […]

Everything you can do with Freshervice Analytics

March 4, 2020February 22, 2021

Tech-Blog

Freshservice Analytics helps you understand the value of your business data. Learn more about this here.

Sales + customer support: A mandatory integration for every company

February 7, 2020February 22, 2021

Tech-Blog

Integration between different departments of the same company is a topic that we addressed before and yet we continue to do it. Why? Because integration is the key to business […]

Field suggestion: an innovative tool to improve your customer support

January 22, 2020February 22, 2021

Tech-Blog

Field suggestion is an innovative tool that will save your team a lot of time while improving your customers' experience. Get to know more about it here.