Managing a support team today goes far beyond responding to customer reports. A support team must respond to dozens of requests satisfactorily, regardless of the communication channel. However, doing these […]
How to improve your customer support in 5 steps with Vtiger
Comparison table: 5 best ticketing software on the market
In your search for a ticketing software to improve your company’s customer service, you will have already found several possibilities in the market. Now, the most important thing when choosing […]
5 ways you can improve your customer support
The customer support department is one of the most crowded areas in any company. Having to solve customer problems and provide a prompt response is not always an easy task. […]
Reduce customer service costs in 4 strategic steps
Currently, companies invest a lot of money in order to deliver good customer service. This makes it necessary to ask ourselves: Does the quality of the service delivered justify the […]
Learn about the benefits of automated customer service
Automation is one of the many advantages of technology that are now emerging for small and medium businesses. Because we know that every business these days is undergoing a major […]
4 ways to prevent agent burnout with Freshdesk Contact Center
Dealing with customers on a daily basis is an exhausting job, even when you’re dealing with them over the phone. As a result, it is normal to find agent burnout […]
“Visionary” recognition for Freshworks in 2020 Gartner Magic Quadrant
Gb Advisors is happy to announce that Freshworks just received a very important recognition as a “Visionary”, in this year’s Gartner Magic Quadrant for one of its outstanding products: Freshdesk. […]
Optimize the efficiency of your call center with these tips
Worried about your call center efficiency? That’s a normal concern. Call centers make a really important job: keeping your customers happy. Therefore, it’s totally understandable that you want to optimize […]
These are the 4 different types of customer support you can provide for your customers
Did you know that there are different types of customer support? We usually think that customer support is limited to only one type, but in this article, we will name […]
Obtain and manage your customers feedback with the Freshdesk + CustomerGauge integration
Every company wants to receive feedback from its customers. And of course that feedback is expected to be positive, but even when it is not, it is still very important […]
Scroll to top