The oversupply in the 21st-century business scenario has transformed the customer into the protagonist. Whereas in the past, the consumer’s opinion was inferior to that of distributors or manufacturers, today […]
What is customer orientation and why is it important for your company?
Increasing sales in E-commerce: 5 keys to success
Have your sales lost strength, or are you unable to reach your goal? We know it can be frustrating, and it is not easy to stay competitive in the growing […]
Benefits of omnichannel in educational institutions
In the age of technological advances, it is important that educational institutions make use of all available tools to offer the best possible experience to students, applicants, teachers, and in […]
Customer Support in Education: Improve these 3 mistakes with a Help Desk
We all know that customer support in education has a lot of flaws. The lack of systems and tools to streamline processes makes many procedures more work than they are. […]
Benefits of a help desk for healthcare centers
Many healthcare facilities face a number of internal problems, from poor staff management to system errors. This is where help desks for healthcare centers come in to save the day. […]
Customer service in banking: 3 mistakes to avoid
Customer service in banking is a critical part of business success. In a survey conducted by J.D. Power, more than 43% of respondents reported having a “bad” or “very bad” […]
5 tips to capture leads in your e-commerce
To succeed in the business world, capturing leads for e-commerce is an essential task. It is necessary to follow a marketing and sales strategy that allows these users to connect […]
How to measure the performance of your support team easily?
It is no secret that the success of a company depends largely on the quality of the support team. After all, they are the ones who interact with customers and […]
3 steps to increase your sales by uniting your sales and marketing teams
No matter the industry you work in or the expertise of your employees, fostering collaboration between teams (such as sales and marketing) in an organization is no easy task. […]
Features that Vtiger offers for more efficient customer support
According to McKinsey & Company, experts in business research and publishing, approximately 70% of purchasing decisions are based on how customers feel they are treated. In other words, more than […]
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