Looking to improve your customer service? Compare Freshdesk Omni and Zendesk, two leaders in ticketing systems.
Freshdesk Omni or Zendesk? Discover the features of these ticketing systems
Customer Responsiveness: Boost Satisfaction and Loyalty
Discover what customer responsiveness is and why it’s essential. Learn how to improve it and provide more efficient service.
Improve your self-service portal with these simple steps
Create a self-service portal that really works! Discover how to order content to elevate the user experience. 🤩
How to accomplish a Customer Service Culture
Customer service culture is the strategy that will align all the parts of your company for a better functioning. Know more about this here!
5 factors that cause customer’s frustration and how to avoid them
Avoiding your customer's frustration helps you to prevent financial losses for everybody. Here we show you how to deal with it.
Omnichannel vs. Multichannel Communication: What is the difference?
The world of customer service is evolving, and with it comes two different approaches that many companies must use to communicate: Multichannel vs. Omnichannel. If there’s one thing customers have […]
4 ways to improve your remote technical support team
As the world moves toward remote working, many organizations are relying more on remote technical support teams. However, to provide quality assistance, companies must do more than just solve user […]
5 IT self-service functions that your Service Desk needs
In business, time is money. Therefore, keeping our employees happy and productive is essential for them to focus on their daily tasks. We must prevent system failures that make them […]
SLA Management: 4 ways to optimize it with ITSM software
IT experts know that Service Level Agreements (SLA) are essential to regulate the service provided and ensure that customer expectations are met. But creating and managing SLAs can be a […]
Tips for improving customer support teamwork
Improving teamwork is essential for employees to be more engaged and efficient. In fact, customer service teams with engaged employees have better customer interaction, higher productivity, better retention and 21% […]
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