What can CRM software really do for your business? Read on and debunk with us the most popular myths about this type of tool.
CRM Software: 5 Myths Related to this type of tool
Service Desk vs. Help Desk: In what ways are they different?
Service Desk and Help Desk definitely don't mean the same thing. Want to know the differences? Read on and find them all.
6 technological integrations to improve customer service
Consumers are becoming more demanding every day, that’s why keeping up with them is a challenge. In this sense, technology is the only tool capable of responding to the need […]
Remote assistance: 5 reasons to boost your Help Desk through this service
Excerpt: Can your HelpDesk be more effective? Of course it can. Take the decision to power it up with these 5 reasons to offer remote assistance.
Ticketing System: 5 reasons why you need to invest in this type of solution
Have you heard about the Ticketing System but still don't feel like integrating it into your systems? Read on and find out why you should purchase one right now.
Messaging Software: What advantages can it bring to your company?
Know all the benefits that a messaging software can bring to your business and go ahead and incorporate it as a central tool for your customer service strategy.
Ten golden rules to enhance Customer Service with your Help Desk
If you want to enhance customer service while saving time in long training processes, then follow the these 10 golden rules. Keep reading here.
AI Chatbots: Boost your Live Chat through Artificial Intelligence
Live Chat and AI Chatbots can be combined to provide you with an excellent conversion tool as well as a great customer service resource. Read on and learn more about this effective integration.
New trends in Internet of Things (IoT) and how they affect your customer service
Internet of Things IoT comprehends a world of possibilities whose hits in your Customer Services are yet to be felt. Be ready to deal with them.
Freshworks: Home for Freshdesk customer support & management software
The freshness and renewed energy of Freshworks are just some of the many features that allow them empower both, large and smaller companies, to provide a high quality performance in customer support and sales results.
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