Gb Advisors is happy to announce that Freshworks just received a very important recognition as a “Visionary”, in this year’s Gartner Magic Quadrant for one of its outstanding products: Freshdesk. […]
“Visionary” recognition for Freshworks in 2020 Gartner Magic Quadrant
Know how to succeed in social media customer service with these guidelines.
Social media and customer service, are they related? Of course, they are! And in this article, we are going to give you some guidelines to succeed using both. Customers have […]
ITIL metrics: Choose the right ones to improve your service management
ITIL metrics are very useful tools to improve service management in your company. Discover in this post which are the most relevant.
Why is customer onboarding so important?
Customer onboarding is key for every company's success. Learn why and how you can use it to secure your business growth.
How FreedomPop streamlined its customer service system with Freshdesk and GB Advisors
Find out how the combination of the right tool and expert advice gave FreedomPop the resources they needed to optimize its customer service system.
Design Thinking: How to optimize customer experience through this tool?
Do you want to create the best products and services for your customers? Find out how Design Thinking can help you do that.
Self-service portal: Discover all the advantages of this tool
A self-service portal can make your customers happier and improve the performance of your support team. Read on and get to know all its advantages.
5 trends that will impact the Customer Relations in the coming years
Technology is revolutionizing the dynamism of customer relations. Want to know how? Read on and find out which trends will make an impact.
Service Management: increased process optimization, improved service delivery
Do you want to achieve faster and more efficient Service Delivery? Service Management can help. Read on and find out how.
IT Services Catalog: How to create a really efficient one?
Excerpt: Do you want to offer your customers an excellent catalog of IT services? Here are some tips on how to achieve this. Read on and learn more.
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