It is no secret that the success of a company depends largely on the quality of the support team. After all, they are the ones who interact with customers and […]
How to measure the performance of your support team easily?
Features that Vtiger offers for more efficient customer support
According to McKinsey & Company, experts in business research and publishing, approximately 70% of purchasing decisions are based on how customers feel they are treated. In other words, more than […]
3 essential self-service tools to improve customer service
Customer service goes beyond being there for customers when they have a problem. It is also about giving them the tools and information they need to get solutions on their […]
Comparison table: 5 best ticketing software on the market
In your search for a ticketing software to improve your company’s customer service, you will have already found several possibilities in the market. Now, the most important thing when choosing […]
5 ways you can improve your customer support
The customer support department is one of the most crowded areas in any company. Having to solve customer problems and provide a prompt response is not always an easy task. […]
5 advantages of using AI chatbots in the medical industry
The medical industry is complex. It is in charge of providing healthcare, but achieving this requires managing multiple information technology processes. Among the most important ones we can mention are […]
Reduce customer service costs in 4 strategic steps
Currently, companies invest a lot of money in order to deliver good customer service. This makes it necessary to ask ourselves: Does the quality of the service delivered justify the […]
GB Advisors: the best performing partner for Freshworks in Latin America.
Freshworks recently announced the winners of the 2020 edition of the Partner Awards. In this time, GB Advisors won the award for the Best Performing Partner in Latin America. […]
How to use WhatsApp in your customer service strategy?
Do you remember what communication was like before WhatsApp arrived? Before WhatsApp (2009), there were other instant messaging applications with which we spent hours talking. However, the advantages that applications […]
Learn about the benefits of automated customer service
Automation is one of the many advantages of technology that are now emerging for small and medium businesses. Because we know that every business these days is undergoing a major […]
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