Customer Experience Archives

Learn the benefits of digital transformation and how it positively impacts operations and business culture.

How to accomplish a Customer Service Culture

September 1, 2023September 12, 2023

Tech-Blog

Customer service culture is the strategy that will align all the parts of your company for a better functioning. Know more about this here!

Customer Service vs. Customer Experience: What’s the difference?

April 18, 2023April 21, 2023

Tech-Blog

Customer Service vs. Customer Experience 0

Regardless of a company’s industry, customer service and customer experience are integral elements in building a successful business. However, what are their differences? And which is more important to achieve […]

Top 5 CRMs for SMEs in 2023

January 31, 2023February 1, 2023

Tech-Blog

You’ve probably heard this phrase hundreds of times: “new year, new opportunities”. However, to make this mantra a reality, it is vital that you have the right tools, especially if […]

Obtain and manage your customers feedback with the Freshdesk + CustomerGauge integration

June 12, 2020February 22, 2021

Tech-Blog

Every company wants to receive feedback from its customers. And of course that feedback is expected to be positive, but even when it is not, it is still very important […]

Know the benefits of turning your company’s emails into tickets

March 25, 2020April 27, 2021

Tech-Blog

When it comes to customer support, companies really need to step up their game. Luckily thanks to technology there are many options to offer great support. Today, customers are aware of […]

Field suggestion: an innovative tool to improve your customer support

January 22, 2020February 22, 2021

Tech-Blog

Field suggestion is an innovative tool that will save your team a lot of time while improving your customers' experience. Get to know more about it here.