Something that characterizes telecommunications companies nowadays is their need to increase customer benefits. Implementing a CRM can be the best way to achieve this goal. This tool allows you to […]
Top 6 benefits of using a CRM in a telecommunications company
3 key practices to improve communication in the working environment
We’ve all played that kids’ game where we stand in line and someone starts by saying a sentence. As it passes through everyone’s ears and reaches the end of the […]
HR management tools to improve employee satisfaction
The market is competitive. In addition, with the exponential increase in remote work, companies have begun to pay more attention to employee satisfaction levels. All in an effort to retain […]
E-commerce chatbots: Why they are a must for your business?
If you have an online business, E-commerce chatbots can change your whole customer support and customer experience for good, while helping you reduce costs and optimizing your agent’s productivity. Want […]
Email open rates: Learn how to boost them with these tips
We are sure you had sent emails before, but have you ever thought about email open rates? Emails are one of the most popular channels for communication, and companies really […]
4 tips you need for succeeding with your chatbot strategy
Do you already use chatbots in your company? But, most importantly do you have a chatbot strategy? A lot has changed since the old days when TV commercials were the […]
These Freshchat integrations will make your job much easier
Freshchat integrations will make your job much easier. In this article, we talk to you about this amazing software and its many benefits. Keep reading to know more. Loving your […]
Know the metrics you need to use for a great customer service via livechat
Live chats are a great option for providing good customer support. Check the live chat metrics that you need to check here
Learn why you should hire remote workers
Remote workers are a great choice for all kinds of businesses. Learn why you should try hiring them and enjoy its benefits here
Improve your remote team productivity with these tips
Your remote team can achieve high levels of productivity by having the right tools. Want to know what tools we are talking about? Find the answer here.
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