Freshworks recently announced the winners of the 2020 edition of the Partner Awards. In this time, GB Advisors won the award for the Best Performing Partner in Latin America. […]
GB Advisors: the best performing partner for Freshworks in Latin America.
Remote IT support implementation guide for SMEs
Every business needs to provide a reliable and secure way for customers, suppliers and remote employees to access the resources they need. Fortunately, most of the day-to-day functions of modern […]
Why Mobile Access Makes a Big Difference to the Customer Experience?
Through Mobile Service Apps, Cellular Networks and your Staff, all advantages of IT and Social Media are gathered for providing quick and efficient solutions to your customers' needs.
Customer service: Social media integration with Help Desk
Currently, millions of users are connected to the social networks. Social Media integration with your Help Desk is great for your customer service
3 surprising Help Desk secrets to improve user satisfaction
Here are 3 of the most surprising Help Desk secrets to improve user satisfaction: Remeber ocasion, educate user, monitor satisfaction