How do I choose a service desk software that meets my business needs? That’s the question hundreds of companies are asking nowadays. Although there are very good options available, the […]
Freshservice vs TOPdesk: Which is the best service desk?
What challenges do insurance companies face in the digital age?
n today’s digital age, users are more demanding of service companies. This is especially true for insurers, where customers often deal with complex policies and large sums of money. In […]
7 tips to improve your digital communication with your clients
It’s no secret that digital communication has become a staple in our society. From ordering food to shopping for clothes, we are doing more and more of our transactions online. […]
Improve your customer service strategy with a self-service portal
Generally, companies focus solely on having online agents who can answer messages and calls. However, that’s not all you can do to provide exemplary customer service. One easy-to-implement and effective […]
5 advantages of using AI chatbots in the medical industry
The medical industry is complex. It is in charge of providing healthcare, but achieving this requires managing multiple information technology processes. Among the most important ones we can mention are […]
How to use WhatsApp in your customer service strategy?
Do you remember what communication was like before WhatsApp arrived? Before WhatsApp (2009), there were other instant messaging applications with which we spent hours talking. However, the advantages that applications […]
E-commerce chatbots: Why they are a must for your business?
If you have an online business, E-commerce chatbots can change your whole customer support and customer experience for good, while helping you reduce costs and optimizing your agent’s productivity. Want […]
4 tips you need for succeeding with your chatbot strategy
Do you already use chatbots in your company? But, most importantly do you have a chatbot strategy? A lot has changed since the old days when TV commercials were the […]
Why do you need to use chatbots in your company?
Chatbots are a need for your company. In this article, we tell you the secret to their success and why you should use them.
6 technological integrations to improve customer service
Consumers are becoming more demanding every day, that’s why keeping up with them is a challenge. In this sense, technology is the only tool capable of responding to the need […]
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